Case Manager I

Reports To

Manager of Case Management

Position Summary

The Case Manager I is primarily responsible for supporting the Case Management team by providing efficient, thorough, and accurate resolution to a wide array of tasks.  A Case Manager is expected to assist on multiple cases simultaneously and will play a role throughout all phases of the claims process.

Core Responsibilities

  • Draft letters of representation

  • Request and aggressively follow-up on outstanding medical record and bill requests 

  • Coordinate medical billing for client by ensuring invoices are sent to the proper insurance carriers as well as routine balance inquiry calls

  • Gather evidence in support of the claim (e.g., police reports, weather data, location photos, etc.)

  • Document and organize inbound mail

  • Coordinate the request and receipt of critical client paperwork (e.g., personal injury protection applications, lost wages verification forms, medical authorizations, etc.)

  • Other duties as assigned


  • Excellent communication skills and the ability to communicate with candor

  • Ability to manage and prioritize around tight deadlines

  • Comfortable with change and rapidly shifting priorities

  • Comfortable with current office tools and technology

  • Bachelor’s degree or higher 

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