Case Manager I
Reports To
Manager of Case Management
Position Summary
The Case Manager I is primarily responsible for supporting the Case Management team by providing efficient, thorough, and accurate resolution to a wide array of tasks. A Case Manager is expected to assist on multiple cases simultaneously and will play a role throughout all phases of the claims process.
Core Responsibilities
Draft letters of representation
Request and aggressively follow-up on outstanding medical record and bill requests
Coordinate medical billing for client by ensuring invoices are sent to the proper insurance carriers as well as routine balance inquiry calls
Gather evidence in support of the claim (e.g., police reports, weather data, location photos, etc.)
Document and organize inbound mail
Coordinate the request and receipt of critical client paperwork (e.g., personal injury protection applications, lost wages verification forms, medical authorizations, etc.)
Other duties as assigned
Qualifications
Excellent communication skills and the ability to communicate with candor
Ability to manage and prioritize around tight deadlines
Comfortable with change and rapidly shifting priorities
Comfortable with current office tools and technology
Bachelor’s degree or higher