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Operations Manager

Reports To

VP of Operations

Position Summary

The Operations Manager is responsible for a wide variety of functions, including designing & documenting operating process, developing & executing training modules, administering the firm’s technology platforms, facilities management, analytics, quality assurance and much more.

Core Responsibilities

  • Design, draft, and implement process documentation
  • Develop & deliver training material across all levels of the firm
  • Leverage current technology and/or identify new solutions to continually improve the efficiency and effectiveness of the  firm’s processes
  • Facility management across all the firm’s offices
  • Oversee & supervise the firm’s back office staff and their activities
  • Project manage various firm initiatives
  • Improve existing and/or develop new systems and strategies related to the firm’s quality assurance efforts
  • Design & build reports that monitor and support firm goals
  • Other duties, as assigned

Qualifications

  • Bachelor’s degree or higher
  • Minimum of 3-5 years of experience in an operations focused role
  • Strong oral and written communication skills
  • Comfortable with change and rapidly shifting priorities
  • Demonstrated background working with current technology and the ability to leverage it to improve efficiency and/or effectiveness
  • Prior experience with Salesforce.com preferred
  • Ability to prioritize around tight deadlines
  • Ability to demonstrate compassionate and empathic customer service skills if speaking with clients
  • Ability to lead initiatives from inception to implementation
  • Comfortable travelling between all the firm’s offices
 

Apply Here

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